Refund policy

Because our products are grooming tools that come into direct contact with your pet, we're unable to accept returns or exchanges for change of mind once an item has been used.

 

Defective or damaged items

If your order arrives defective, damaged, or faulty, please contact us within 30 days of receiving it at stowdsupport@gmail.com with your order number and a photo or short video showing the issue. Once we've verified the problem, we'll send you a replacement or a full refund — you won't need to send the item back to us.

 

Wrong item received

If you receive the wrong item, please contact us at stowdsupport@gmail.com and we'll make it right with a replacement or refund.

 

Refunds

Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

 

Questions

You can always contact us with any questions at stowdsupport@gmail.com.